The important things
We at Marawell Hotels & Resort handle your personal information in different contexts, such as when you book our services, stay overnight at our hotels, use services we provide and also in some other contexts. In our privacy statement, you will find more information about our processing of personal data. Below you will also find contact information if you have questions or require access.
We process your personal information in accordance with the current local personal information act, hereinafter GDPR.
2. Processor for your personal information
Our company Marawell Hotels & Resort, Oksenøyveien 10, 1366 Lysaker, e-post firstname.lastname@example.org is responsible for processing personal information in our booking, billing and hotel management systems. We are also the processor for our marketing and mailing of emails to our customers and contacts.
3. Processing of personal information related to booking and stay
In connection with any bookings made by you or by others on your behalf, we process the personal information we need to fulfil the agreement on booking and purchasing services. This is information you have provided us with directly or that you have given us through a travel agency or agent. We process information about things such as your identity, your contact information, and your payment information. In some cases, we will save your passport number. In addition, we handle other information you may have given us and which is relevant to your stay with us. This may be information about allergies or about special requests for your stay. We register all purchases and orders you make with us such as spa, restaurant, room service etc, to be able to provide such services and to pay for them.
We process this information as long as it is necessary for fulfilling the booking agreement with you, and as long as applicable laws or regulations require us to do so.
We log in using key cards in our hotel. We do this to counteract and solve crime, and for security, including fire safety. We save the logs for 21 days.
4. Processing of personal data for marketing purposes
If you sign up for our newsletter, we will save and use your email address to send you news and offers.
We will also use your email address or phone number to send you news and offers within existing customer relationship rules. Our basis is the marketing legislation.
We will contact you via social media with your consent or within existing customer relationships. In order to use social media as a communication channel, we need to give out your email address or social networking number. Our basis for this is consent or legitimate interests.
You can withdraw any consent you have given us at any time. You can also reserve the right to consent to receiving marketing in existing customer relationships. To do this, send an email to email@example.com.